Frequently Asked Questions

New patient appointments typically take 30–45 minutes. Follow-up visits are usually 15–30 minutes.

Please arrive 15 minutes early to verify your registration information and update any forms.

We are currently accepting new patients for all doctors. Urgent requests are typically seen within 2–5 business days of the request.

Not at this time. Please call our office to schedule an appointment.

Monday–Friday: 8:30 AM – 12:00 PM & 1:00 PM – 4:30 PM. Closed on major holidays including New Year's Day, Labor Day, Memorial Day, Independence Day, Thanksgiving, and Christmas.

All new patients must see one of our Doctors first. Nurse Practitioners see patients for follow-up appointments only.

Our Tampa and Brandon offices can be reached at (813) 870-4438 or (813) 324-2613.

Procedures usually take 5–7 business days from the date of notification, including time for scheduling and obtaining the authorization.

Please visit our Locations page for full addresses and directions to all of our clinics.

Yes. We have self-pay options available. Please contact our office for specifics.

No. We will pend patient responsibility until we receive written confirmation from your insurance. Payment plans are available if needed.

Call (813) 870-4438, option 2 for billing to arrange a payment plan.

Call our main office at (813) 554-8986 for any billing, insurance, or general questions.

Yes. Your patient balance due is the difference between the insurance-allowed amount and the amount paid by your insurance.

Have the pharmacy contact our office directly. We refill within 24–48 hours if you have had a recent appointment.

Contact our office and allow 5–7 business days to obtain an override. Limited samples may be provided, and the doctor will review further options if issues persist.

No. Results are reviewed at a follow-up appointment. You'll be called if an earlier visit is needed.

Contact our office. Personal copies: $1.00/page (first 25), then $0.25/page. Sent to another doctor's office: free. Allow 5–7 business days.

Yes! Dr. Cuenca speaks fluent Spanish, as do our Medical Assistant and one of our front desk clerks.

Contact the Office Manager at (813) 554-8617.

You should receive a response from one of our staff members within 48 hours.

The federal government requires this information to meet Meaningful Use criteria for the EMR system.

Share of Cost is the amount of medical bills a patient must incur before Medicaid pays for other medical bills. It works like a deductible, is based on monthly income, and must be met each month to qualify for Medicaid.