Frequently Asked Questions

Billing


Q: If I do not have insurance currently am I still able to be seen?
Q: If I have not met my deductible yet do I have to pay at the time of the visit?
Q: If I receive a patient balance due statement and not able to pay the full amount what do I do?
Q: Am I responsible for any balance remaining after my insurance has processed my claim?
Q: If I have questions regarding my bill or my insurance status or any other general question what number do I call?

General

Q: Who do I contact to schedule an appointment in on of your satellite offices?
Q: How long will my appointment take?
Q: Will online appointments be available?
Q: How early should I show up prior to my appointment?
Q: Is there someone in the office that speaks Spanish?
Q: What do I do if my insurance doesn't pay for my medication (s)?
Q: How do I get copies of my medical records?
Q: The Doctor advised that I need to have a procedure done. How long will I have to wait?
Q: What is the wait time for a new patient appointment?
Q: What are your locations and directions to your clinics?
Q: What are you hours of operation and are you open on holidays?
Q: How do I get prescription refills?
Q: Can I get results of my biopsies, sonograms, labs, and x-rays over the phone?
Q: If I have problems that the immediate staff is not able to resolve who do I contact and how do I contact them?
Q: Can I see one of the nurses for a new patient or follow up appointment?
Q: What is the turn around time for responses from your staff on prescription, questions for the Doctor's or their Nurse Practitioner's, billing, referrals, or other issues that I may have?
Q: Why do you need to know my race and ethnicity on the registration form?

Answers

Q: If I do not have insurance currently am I still able to be seen?

A: Yes, we have self pay options available. Please contact our office for specifics.


Q: If I have not met my deductible yet do I have to pay at the time of the visit?

A: No, we will pend patient responsibility until we have received written confirmation from your insurance as to the exact amount due. Payment in full will be expected prior to any future visits. If you are unable to pay your deductible, we will work with you to set up a payment plan.


Q: If I receive a patient balance due statement and not able to pay the full amount what do I do?

A: Call our office and we will make payment arrangements for you. Call 813-870-4438, option 2 for billing.


Q: Am I responsible for any balance remaining after my insurance has processed my claim?

A: As a participating provider with your insurance, the only patient balance due will be any difference between the allowed amount given to us by the insurance company and the amount paid.


Q: If I have questions regarding my bill or my insurance status or any other general question what number do I call?

A: Our main office at 813-870-4438.


Q: Who do I contact to schedule an appointment in one of your satellite offices?

A: All calls for any need go to our main office at 813-870-4438.


Q: How long will my appointment take?

A: Depending on the how sick some of our patients are times may vary however typically new patient appointments take 30-45 minutes, follow-up visits typically take between 15-30 minutes.


Q: Will online appointments be available?

A: Not at this time.


Q: How early should I show up prior to my appointment?

A: Please arrive 15 minutes early so that we can verify your registration information and update any forms.


Q: Is there someone in the office that speaks Spanish?

A: Yes, Dr. Cuenca speaks fluent Spanish, as does our Medical Assistant and one of our front desk clerks.


Q: What do I do if my insurance doesn't pay for my medication (s)?

A: Please contact our office and allow 5-7 days for our office to try and obtain an override from your insurance. It may be possible for us to give a limited supply of samples. The Doctor will review the medication if there are further problems.


Q: How do I get copies of my medical records?

If you contact our office and explain where the medical records are going, we will send them out for you. If they are for personal use, there is a charge of $1.00 per page, up to maximum charge of $25.00. If it is for another Doctor's office there is no charge. Please note that we will need the name, address, and phone number of the Physician-we will send them directly to the Doctor. All request for medical records take 5-7 business days for processing. To request records click the Links Tab, look under Forms and click on the Authorization For Release of Medical Information to pull up the form for printing.


Q: The Doctor advised that I need to have a procedure done. How long will I have to wait?

A: Procedures usually take 5-7 business days from the date of notification, including time for scheduling and obtaining the authorization. Our office will follow up with the place where the procedure is being done to give them the authorization information.


Q: What is the wait time for a new patient appointment?

A: We are currently accepting new patients for all Doctor's in our office. The availability will depend on the location that you are seeing our Doctor, as well as their individual schedules. However, urgent requests are taken and patients are usually seen with 2-5 days of request.


Q: What are your locations and directions to your clinics?

A: Please see the link on our website.


Q: What are you hours of operation and are you open on holidays?

A: We see patients from 8-4 Monday through Friday. We are closed the following holidays: New Year's Day, Labor Day, Memorial Day, Independents day, Thanksgiving and Christmas.


Q: How do I get prescription refills?

A: Please have the pharmacy contact our office directly. When possible we will have the prescription refilled within 24-48 hours if you have had a recent appointment. Otherwise, we may deny the refill and have the pharmacy notify you to schedule an appointment.


Q: Can I get results of my biopsies, sonograms, labs, and x-rays over the phone?

A: Due to increasing volume of phone calls for lab / x-ray results, our office will no longer give lab or diagnostic results over the phone effective April 1, 2005. A follow-up appointment must be made and the results will be reviewed and discussed at the time of follow-up. Patients will be notified via phone call if an earlier appointment is necessary.


Q: If I have problems that the immediate staff is not able to resolve who do I contact and how do I contact them?

A: If you have an unresolved issue please feel free to contact the Office Manager at 813-554-8617.


Q: Can I see one of the nurses for a new patient or follow up appointment?

A: Currently, Dr. Arasu's Nurse Practitioners will see patients for follow-up appointments only. All new patients must see one of our Doctor's for the initial visit.


Q: What is the turn around time for responses from your staff on prescription, questions for the Doctor's or their Nurse Practitioner's, billing, referrals, or other issues that I may have?

A: You should receive a response from one of our staff members within 48 hours.


Q: Why do you need to know my race and ethnicity on the registration form?

A: The federal government asks that we obtain this information in order for us to meet Meaningful Use criteria for our EMR system. Click the link to the final rule. http://www.whitehouse.gov/omb/inforeg_statpolicy/#dr